Quality is Free: The Art of Making Quality Certain | Book Series

Overview:

This book is about making quality certain. Quality management is systematic way of guaranteeing that organised activities happen the way they are planned. Author also made the determination of “conformance to requirements” the responsibility and the authority of the quality department. This determination is no less subjective, Author just objected to the opinion of the quality department being overruled by anyone else.

Published In:

1979

Author:

Philip B. Crosby