Definition:
A Service Delivery Review is a review of an organisation’s services designed to identify potential service delivery improvements. A Service Review can be used to improve the organisation’s efficiency and effectiveness, and assists in addressing financial sustainability.
Further Reading:
Book: kanban Maturity Model by Teodora Bozheva, David J. Anderson
Definition:
Enterprise Services Planning is a management system that uses the techniques proven by the Lean Kanban community to achieve greater coordination and alignment across multiple departments, remote offices, for internal and external customers. It enables agility without loss of management control.
Further Reading:
Book: kanban Maturity Model by Teodora Bozheva, David J. Anderson
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