In Human + Machine, Accenture leaders Paul R. Daugherty and H. James (Jim) Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization–whether related to breakthrough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly–or to completely reimagine them. AI is changing all the rules of how companies operate.
Based on the authors’ experience and research with 1,500 organizations, the book reveals how companies are using the new rules of AI to leap ahead on innovation and profitability, as well as what you can do to achieve similar results. It describes six entirely new types of hybrid human + machine roles that every company must develop, and it includes a “leader’s guide” with the five crucial principles required to become an AI-fueled business.
Human + Machine provides the missing and much-needed management playbook for success in our new age of AI.
Paul R. Daugherty, H. James Wilson
20 March 2018