Definition:
Kaizen is defined as the process of continuous improvement, which is a long-term approach to work that seeks to achieve small, incremental changes in processes in order to improve efficiency and quality.
Further Reading:
Book: kanban Maturity Model by Teodora Bozheva, David J. Anderson
Definition:
A Service Delivery Review is a review of an organisation’s services designed to identify potential service delivery improvements. A Service Review can be used to improve the organisation’s efficiency and effectiveness, and assists in addressing financial sustainability.
Further Reading:
Book: kanban Maturity Model by Teodora Bozheva, David J. Anderson
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