Internal rate of return | Glossary

Definition:

The internal rate of return is a measure of an investment’s rate of return. The term internal refers to the fact that the internal rate excludes external factors, such as inflation, the cost of capital, or various financial risks. It is also called the discounted cash flow rate of return.

Further Reading:

Book: kanban Maturity Model by Teodora Bozheva, David J. Anderson

 

Kano Model | Glossary

Definition:

The Kano model is a theory for product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano, which classifies customer preferences into five categories.

Further Reading:

Book: kanban Maturity Model by Teodora Bozheva, David J. Anderson