Articulating Design Decisions: Communicate with Stakeholders, Keep Your Sanity, and Deliver the Best User Experience | Book Series

Overview:

This book is written by Tom Greever, UX Director at Bitovi, has hugely contributed in writing books that helps companies and organizations to design better websites and applications. In this book, the author conveys that talking to people about your product can seem to be very easy and basic, but doing it efficiently can be difficult. In such cases, communication plays a crucial role and the way you communicate with stakeholders, clients, and non-designers about your design can be challenging. But a most articulate person is likely to win, as he has mastered the art of communication through which the customers get convinced.

This practical guide focuses on principles, tactics, and actionable methods for presenting your designs. Whether you design UX, websites, or products, you’ll learn how to win over anyone who has influence over the project—with the goal of creating the best experience for the end user.

  • Walk through the process of preparing for and presenting your designs
  • Understand stakeholder perspectives, and learn how to empathize with them
  • Cultivate both implicit and explicit listening skills
  • Learn tactics and formulas for expressing the most effective response to feedback
  • Discover why the way you follow through is just as crucial as the meeting itself
  • Educate your stakeholders by sharing the chapter from this book on how to work with designers

Authors:

Tom Greever

Published In:

2015

 

Management by Flying Around | Glossary

Definition: 

When a company has multiple locations and dispersed customers, management by flying around (MBFA) is another facet of mobility which is a new fact of business life. Distributing leadership responsibilities to many people and dispersing activities to many centres of excellence makes travel a continuing necessity for managers and professionals.

MBFA states, managing a distributed organisation, there is no substitute for actually seeing your customers, both internal and external. Technology has come a long way in bridging the distance between people using conference calling, email, screen sharing, and video conferencing, but there is still a missing nuance of being in the same room with someone. Visiting customers, talking to them through where you see the company going and how you in IT help get it there. Then, listen to them. Listen to what works. Listen to what doesn’t work. Listen to what they want from IT. Making the conversation personal, you listen more than you talk, you’ll learn what you can do to do your job better.

Further Reading:
Book: SUCCEEDING WITH AGILE Software Development Using Scrum by Mike Cohn