Business Process Outsourcing | Glossary

Definition:

Business Process Outsourcing (BPO) is a subset of outsourcing that involves contracting the operations and responsibilities for a particular business process to a third-party service provider.

As a Business Process Outsourcing partner, TaskUs provides customer experiences and back office operations for our clients. However, we provide so much more than just Business Process Outsourcing. We are your partners in scale. We take the heavy burden of these tasks to allow you to focus on your core competencies and true innovation.

Further Reading:

Book: Playing to Win by A G Lafley and Rogel L. Martin

OGSM | Glossary

Definition:

OGSM stands for objective, goals, strategies and measures. It’s a way of defining what you want to achieve, and how you will get there. The model divides your aims into broad objectives, fixed and measurable goals, strategies to guide your actions, and measures to give you a direct way of monitoring your progress. Here is how the parts of the OGSM model link together.

Further Reading:

Book: The Lean Machine by Dantar P. Oosterwal.