Definition:
Global business services (GBS) is a more integrated and mature evolution of the shared services model. GBS provides services beyond transactional functions and has a wider remit and expertise to deliver higher value functions, such as consulting and business analyticsD
GBS deploys advanced tools and technology to deliver scalability to the business. GBS incorporates multiple functions and leverages business service delivery across all international operations, thinking and acting globally. GBS runs activities as a business, fully in control of the process, the budget and the reporting lines.
Further Reading:
Book: Playing to win by A. G. Lafley and Roger L. Martin. F