User Centered Design | Glossary

Definition:

User Centered design (UCD) is a process where designers, developers focuses on gaining deep understanding of the users. This is not only from interfaces and technology perspective but at each step keen attention is given for usability goals, context of the use, user characteristics, workflow of the product and usability testing with actual users.

This creates highly usable products which not only analyzes the way user consumes a product but also validates the behaviour of the user in real world. Tests conducted with or without actual users during requirements, pre-production and post production stages ensures development is user centric.

Below are the Principles that will ensure a User-centered design:

  • The design is based upon an explicit understanding of users, tasks and environments
  • Users are involved throughout design and development
  • The design is driven and refined by user-centered evaluation
  • UCD process is iterative
  • Designing the overall  user experience
  • The design team includes multidisciplinary skills and perspectives
  • This perspective of User Centered design increases product usefulness and usability.

Further Reading:

https://en.wikipedia.org/wiki/User-centered_design
https://www.usability.gov/what-and-why/user-centered-design.html
https://en.wikipedia.org/wiki/User-centered_design
https://www.interaction-design.org/literature/topics/user-centered-design

Management by Exception | Glossary

Definition:

Management by Exception (MBE) focuses on identifying and handling exceptional situations that needs management’s attention, typically human intervention. MBE concept was propounded by Frederick Winslow Taylor an American Mechanical Engineer and one of the first management consultant who sought to improve industrial efficiency.

MBE is a “policy by which management devotes time in investigating only those situations in which actual results differ significantly from planned results”.

It’s objective is to facilitate management’s focus on really important tactical and strategic decision making. Exceptional cases can be an opportunity which needs to be identified and tapped or a problem which needs to be solved in time with a strategy. This benefits organisation, with efficient utilization of management’s time for business to grow and improve it’s services rather than using valuable resources on routine tasks.

Further Reading:

https://en.wikipedia.org/wiki/Frederick_Winslow_Taylor

https://en.wikipedia.org/wiki/Management_by_exception#cite_note-CAMBRIDGE-1