If you want to lead on the highest level, be willing to serve on the lowest. – John C. Maxwell
Crew resource management | Glossary
Definition:
Crew resource management or cockpit resource management is a set of training procedures for use in environments where human error can have devastating effects. Used primarily for improving aviation safety, CRM focuses on interpersonal communication, leadership, and decision making in the cockpit of an airliner.
Further Reading:
Book: Flawless Execution by James D. Murphy