Definition:
ChatOps is a collaboration model that connects people, tools, process, and automation into a transparent work flow. This flow connects the work required, the work happening, and also the work wiped out a persistent location staffed by the folks, bots, and connected tools. The transparency tightens the feedback loop, improves information sharing, and enhances team collaboration. to not mention team culture and cross-training.
Further Reading:
Book: Testing Practitioner Handbook by Renu Rajani