{"id":1423,"date":"2017-10-13T12:30:58","date_gmt":"2017-10-13T07:00:58","guid":{"rendered":"http:\/\/innoroo.com\/blog\/?p=1423"},"modified":"2017-12-02T13:15:00","modified_gmt":"2017-12-02T07:45:00","slug":"voice-of-the-customer-glossary","status":"publish","type":"post","link":"https:\/\/innoroo.com\/blog\/2017\/10\/13\/voice-of-the-customer-glossary\/","title":{"rendered":"Voice of the Customer | Glossary"},"content":{"rendered":"<p><strong><span style=\"color: #3366ff;\">Definition\u00a0<\/span><\/strong><\/p>\n<p>Voice of the customer in software development refers to the process of capturing the customer\u2019s expectations, preferences and dislikes. In short, it refers to the process of capturing the customers\u2019 needs and wants from a particular product, which is carried out by the organisation.<\/p>\n<p><strong><span style=\"color: #3366ff;\">Further Reading\u00a0<\/span><\/strong><\/p>\n<ul>\n<li>\n<div class=\"a-section a-spacing-none\">\n<p id=\"title\" class=\"a-spacing-none\"><span id=\"productTitle\" class=\"a-size-extra-large\">&#8220;Voice of the Customer: Capture and Analysis (Six SIGMA Operational Methods)&#8221;,\u00a0<\/span>by <span class=\"author notFaded\">Kai Yang Dr.<\/span><\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p>Know more such interesting terms by visiting our <a href=\"http:\/\/innoroo.com\">website<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Definition\u00a0 Voice of the customer in software development refers to the process of capturing the customer\u2019s expectations, preferences and dislikes. In short, it refers to the process of capturing the customers\u2019 needs and wants from a particular product, which is carried out by the organisation. Further Reading\u00a0 &#8220;Voice of the Customer: Capture and Analysis (Six [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":1555,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[102],"tags":[17,193,204,194,113,199,196,198,197,144,67,105,19,3,163,205,72,192,201,202,200,203,190,195,191,212],"class_list":["post-1423","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-glossary","tag-agile","tag-agile-glossary","tag-agilist","tag-akt","tag-bugs","tag-csd","tag-csm","tag-cspo","tag-cst","tag-design-thinking","tag-devops","tag-glossary","tag-innovation-roots","tag-kanban","tag-kcp","tag-leading-safe","tag-less","tag-negative-testing","tag-psd","tag-pspo","tag-pst","tag-sa","tag-safe-scrum","tag-spc","tag-testing","tag-voice-of-the-customer"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/innoroo.com\/blog\/wp-content\/uploads\/2017\/10\/Voice-Of-The-Customer.png?fit=3128%2C1709&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8Rui8-mX","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/innoroo.com\/blog\/wp-json\/wp\/v2\/posts\/1423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innoroo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/innoroo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/innoroo.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/innoroo.com\/blog\/wp-json\/wp\/v2\/comments?post=1423"}],"version-history":[{"count":2,"href":"https:\/\/innoroo.com\/blog\/wp-json\/wp\/v2\/posts\/1423\/revisions"}],"predecessor-version":[{"id":2398,"href":"https:\/\/innoroo.com\/blog\/wp-json\/wp\/v2\/posts\/1423\/revisions\/2398"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/innoroo.com\/blog\/wp-json\/wp\/v2\/media\/1555"}],"wp:attachment":[{"href":"https:\/\/innoroo.com\/blog\/wp-json\/wp\/v2\/media?parent=1423"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/innoroo.com\/blog\/wp-json\/wp\/v2\/categories?post=1423"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/innoroo.com\/blog\/wp-json\/wp\/v2\/tags?post=1423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}